I had the pleasure of visiting several great retailers during a recent visit to Salt Lake City and I was pleased with how many owners and managers spoke about their service departments and their technicians as a key to the business’ success and their collective future.
Never sell your tools. Your tools and your skill can always make you money. – A wise mechanic
A good friend of mine once told me the statement above. As a lifelong mechanic, this makes perfect sense. It is the same principle on which any skilled profession works: baristas, dentists, auto body techs, photographers, you name it. Tools + Skill = Income.
This post is all about one critical skill in particular for excellent service departments: SERVICE WRITING
Service writing is a critical skill Continue reading “Improve Service Department Profits for Free”