Last week, I planned to hang up some posters in my house using small binder clips. It was supposed to be an easy project to brighten up the room with my new favorite poster from a bicycle retailer:
I had some clips, but not enough to hang all the posters. So I decided to make a run to an office supply store to get some. It was challenging to find this simple item and I had an adventure that made me think about some of the basic principles of retail and the wide range of service experiences available.
Notable stop #1: Local drug-store chain. I’d been in a few times before and Continue reading “What is your retail experience?”